Dia out-of Encino, California () I enrolled in eHarmony and you can, within this couple of hours, chose to terminate once the I would personally found websites We preferred. I went through this site and you may is actually taught to call an enthusiastic 800- amount. I happened to be advised one to as We in the past got a merchant account (which i into the good faith considered try closed) they’d romantic the fresh account easily wished however they create perhaps not refund my bank card to the $251 on the that-season membership. Y from Vancouver, Canada () We joined up with eHarmony set for a one-year-registration out of $250 (3 monthly premiums from $).

I finalized my account on the internet and emailed a customers attributes representative. My personal June credit card report suggests that eHarmony possess recharged me $ to have the next payment. I emailed the organization to try and handle this problem but the brand new reaction I experienced straight back is actually they’re not able to cancel my registration while the 3rd payment would be charged into the . Their refund coverage may be very obscure and mistaken. Its buyers qualities agent. Courtney of Venice, Ca () I do believe eharmony keeps not true advertising. In the 1st part of their email they enhance another type of bring out of 3 months with the price of 1.

Thus. Wayne out of Coconut Creek, Fl () I find the organization to-be really deceptive. It encourage higher fits, nevertheless the of these which they sent me personally was in fact certainly not. I authorized to utilize their totally free eight-go out demo. They don’t work for myself, so i made an effort to cancelled online but We gotten a message claiming I’d to-name through the regular business hours. The individual We spoke so you can talked myself away from canceling of the offering me personally another type of seven 100 % free weeks. I tried it once more whilst still being desired to cancel but that it go out the person I talked to was really impolite and said I experienced went after dark 7 days trial. She told you I am able to maybe not score a reimbursement and informed me personally to just keep using the full time that i had currently paid down getting.

30 days later on, I found the services becoming poor rather than meeting my needs, thus i made a decision to terminate the support

We told her which i wasn’t finding and their attributes however, she told you as well bad, you’re not getting a refund. Miranda regarding Clarksville TN () encantadoras damas LibanГ©s We signed up for a year on eharmony becuase of great „deal”. I happened to be signed up for each week and you may made a decision to cancel my personal qualities (I’d a narrow length standards as well as in 6 months I got more fifty matches, if you ask me it actually was also in love and there try no chance to genuinely browse as a result of all that without difficulty). It turned out that we are 8 occasions at night big date limit and they’re going to maybe not refund all money. I informed all of them that they can fees myself for the whole few days, not the entire year and so they didn’t agree to it.

But, because you comprehend, close to the bottom of one’s page, regarding the 2nd to last section, they changes to 3 months to your cost of 1 Per Week

I’ve attempted many time to find ahold of somebody and they keep informing us to build a letter, which i did and had a simple mode page right back exactly how they might perhaps not help me to and they had been planning to obtain currency, (whom expects complaints in just letter in today’s time? I have canceled my personal cards and you may intend to statement people afterwards fees due to the fact fraudulant. For the time being I could always query Louise Guerin (Consumer Relations Director) to have an answer. Yveth out of Lanham MD () Extremely let down, We siged up getting 30 days demo, payed the fresh new subsription, their been thirty day period while the, I have emailed eharmony, terminated the brand new membership, they have not taken care of immediately me personally, otherwise came back my mony. They will not number a phone number so you’re able to support service or give an email to store an open comunication.